Refund, Resend, and Returns Policy
Except for the important interpretation, Next Trend Dot will make a Refund, Resend, or Accept the Return for any of the following cases
1. Orders not Received.
Next Trend Dot will not deal with the refund or resend if the tracking information shows the order is delivered.
a. If clients do not receive the package, a non-delivery certification issued by the local post office with official seal is necessary.
b. Tracking Information Alert. The tracking information shows Alert, the reasons are listed as below:
a) Incorrect/insufficient Address.
b) No Such Number.
c) Unknown recipient.
e) Do not pick up in time.
f) No safe delivery location.
g) Uncleared customs.
The local distributor will deliver 1-3 times according to the actual situation. If it is still unclaimed during the delivery period, it will be returned to the local post office for storage in 3-7 days. Meanwhile, Clients need to pick up the package by themselves. Otherwise, the product will be returned to the sender, our logistics company. During the return, Next Trend Dot takes no responsibility if products have been lost.
2. Products Damaged.
Next Trend Dot offers a full refund or a replacement if packages arrived are badly damaged.
Next Trend Dot offers a partial refund or a replacement if packages arrived are partially damaged (except thread, slightly wrinkled, small scratches, etc.).
a. For fragile products, a refund is highly recommended.
b. For damaged packing boxes, Next Trend Dot cannot offer any refunds or other after-sale services due to the long-distant international delivery.
c. For ordinary products, clients shall complain or open a dispute with you within 5 days after packages are delivered.
d. For electronic products, clients shall complain or open a dispute to you within 6 days after packages are delivered.
3. Incorrect or Missing Products.
Next Trend Dot has a strict quality control process before products are dispatched. Next Trend Dot will deal with incorrect or missing products as follows:
a. For incorrect products, Next Trend Dot offers a full refund or replacement.
b. For products with the wrong color, size which doesn't affect product function, etc., Next Trend Dot offers a refund or resend if you provide the screenshot of your client's complaint which including name, content, and date.
c. For parts missing which doesn’t affect product function, Next Trend Dot may refund partially or resend the missing part; for parts missing which affect product function, Next Trend Dot will resend the product only.
d. For accessories, Next Trend Dot will resend the accessories.
For the size problem, Next Trend Dot will appreciate it a lot if you can measure the product according to the correct measurement method and provide us a photo of the measurement. Then, our dispute team will deal with your disputes quickly.
4. Orders Cancellation.
For orders cancellation, Next Trend Dot offers a full refund before products been processed by warehouses. But things may be different for following orders:
a. After payment, POD orders cannot be canceled as it is customized.
b. After payment, private inventory orders cannot be canceled as it is special products and only available for you.
c. After payment, video and photo orders cannot be canceled as NTD has planned and prepared for you after payment.
d. order cannot be canceled change of mind